Supporting our Community for the Holidays

By Anonymous -


It’s hard to believe another year is almost over and we’re into the festive frenzy of the holiday season once again. While we all look forward to making merry with friends and family, we also like to make some time to share our good fortune with others.

This season, SmartSimple has been collecting food, toiletries and winter accessories like hats and mitts for the Red Door Family Shelter. In this way, we could provide support to several families at once who need extra support at this time of year. The shelter provides temporary housing, counseling services, child care and a food bank to more than 500 families each year, including women fleeing from violence, those who have been evicted, refugees and young mothers who have nowhere else to turn.

The Toronto team will also be volunteering at the Dovercourt Boys and Girls Club, packing food hampers to be distributed to less fortunate families in the community.
Community Support for SmartSimple users during the Holidays
Our Community Support team will be available to help you over the holidays. Please note that on Friday, December 16, Community Support will be unavailable after 5:00 PM EST.

 All times are listed as EST (Eastern Standard Time):

DATE
HOURS
Monday, December 19th
8 am – 9 pm (Regular Hours)
Tuesday, December 20th
8 am – 9 pm (Regular Hours)
Wednesday, December 21st
8 am – 9 pm (Regular Hours)
Thursday, December 22nd
8 am – 9 pm (Regular Hours)
Friday, December 23rd
8 am – 6 pm
Monday, December 26th
Critical Support Only
Tuesday, December 27th
9 am – 5 pm
Wednesday, December 28th
8 am – 9 pm (Regular Hours)
Thursday, December 29th
8 am – 9 pm (Regular Hours)
Friday, December 30th
8 am – 6 pm
Monday, January 2nd
Critical Support Only

As always we will monitor calls to our 501 Critical Line at 866.239.0991 x 501, and emails to critical@smartsimple.com.

From our families to yours, have a very happy holiday season and a safe and healthy New Year!

Comments

Post a Comment

Popular posts from this blog

Introducing 24/5 Technical Support

By Anonymous -
Image
Real technical support from a real human, at any hour. We’re launching round-the-clock technical support 24 hours a day, 5 days a week. From Sunday at 4pm Eastern Time to Friday 9pm Eastern Time, our clients will have access to live support. GMT: 9 pm Sunday to 2 am Saturday EST: 4 pm Sunday to 9 pm Friday PST: 1 pm Sunday to 6 pm Friday AEST: 8 am Monday to 1 pm Saturday “When you have to burn the midnight oil to get your job done it’s important to know you won’t have to wait till the morning to get answers. You can call us up and talk to a real human being any time of the week, day or night”.   — Mike Reid, Co-Founder of SmartSimple We take support seriously, which is why we’re pioneering this model as the first in our industry. We’re in the empowerment business, and as such, it’s part of our responsibility to help our clients to get the most out of the SmartSimple platform every step of the way. We at SmartSimple take pride in our delivery of excellent service to o
Read more

SmartSimple Attends the Conference Board of Canada’s Corporate Social Responsibility Conference

By Anonymous -
Image
On October 29 th and 30 th , the SmartSimple team took part in the very first Corporate Social Responsibility (CSR) Conference. Hosted by the Conference Board of Canada, the event took place at the Hilton in Toronto, Canada. The theme for this inaugural event was Delivering Meaningful Impact. Sarah Jane Nicholson and David Resnick welcome participants. “We really enjoy attending events like this,” says David Resnick, Director, Strategic Initiatives and Product Placement, “We always appreciate the opportunity to share the power of SmartSimple with organizations looking to easily manage and run their CSR activities. Plus, it’s great to speak to our existing clients and hear about how well SmartSimple is working for them.” Also in attendance from SmartSimple’s Toronto team were Sarah Jane Nicholson, Relationship Manager, and our new Inside Sales Manager, Alvin Thompson. This summit gave participants the chance to learn, explore and discuss best practice strategies for compan
Read more

Dedicated vs. Non-Dedicated Servers – What’s best for me?

By Anonymous -
Image
More and more business today is being done in the cloud. While this offers amazing flexibility and accessibility advantages, everything you use in the cloud still needs to be physically stored somewhere, and that’s the role a server plays in your system. There are two types of servers you can use; a dedicated server or a non-dedicated server. Google's server farm in Douglas County, Iowa What’s the Difference? A non-dedicated server means your server is “hosted” in a shared environment with other, separate organizations.   A dedicated server is your organization’s own server and only contains your data. Why would my organization choose one option over the other? The answer to this question really depends on the classification level of your data, the governance rules of your organization and your country’s data sovereignty laws. That’s really not as complicated as it sounds. Data classification is all about how sensitive your data is and, therefore,
Read more